New Outage Map & Reporting System Now Live for City of Oak Ridge Electric Department

OAK RIDGE, Tenn. (March 9, 2026) – The City of Oak Ridge Electric Department (CORED)
has launched a new way for customers to report outages and stay informed when the power
goes out. The system, called Hometown Grid, is now live and makes it easier than ever to report
issues and receive real-time updates.

Customers can report an outage at any time by simply texting or calling (833) 628-3400; no app
or login required. The system automatically confirms the report and asks a few quick follow-up
questions to help utility crews pinpoint the issue. Each report immediately appears on a public
outage map at oakridgetn.gov/outages, giving residents a clear view of where outages are
occurring and when updates are posted.

“During an outage, communication is key,” said City of Oak Ridge Electric Department Director
Ardo Ba. “This system gives our customers peace of mind that we’re aware of their outage, and
helps our crews respond more quickly and effectively.”

The system was designed specifically for local utilities and is already in use by cities across the
region. By improving how outage information is collected and shared, the system helps ensure
that no report gets overlooked while keeping customers connected throughout the process.

To view the outage map, visit oakridgetn.gov/outages. The new phone number to report an
outage can also be texted: (833) 628-3400. If a resident calls the previous phone number to
report an outage, it will still take them to the Oak Ridge Electric Department, and they will have
the option to select a number to report an outage.

For more information, please contact the Oak Ridge Electric Department at (865) 425-1803 or
visit oakridgetn.gov/electric.