Malware Attack Costs City of Oak Ridge over $500,000

During Monday night’s Oak Ridge City Council meeting, members were informed that the price tag for dealing with last month’s malware attack is more than half a million dollars. On March 20th, the city’s computer system was hit by a malware attack that affected utility billing, employee email, and the city’s website. The attack did not affect emergency services or the “provision of utilities” outside of the billing complications. As far as billing is concerned, the Oak Ridge Utility Billing Office is still unable to accept online payments, but officials said Monday that all late fees and penalties are being waived for the months of March and April. The bills that will be sent out this month will include two months’ worth of service, but officials have also said that they will work with customers to lessen the financial burden. Online payments, if all goes according to schedule, could be restored by the end of this week.

Oak Ridge Director of Governmental Affairs and Communication Amy Fitzgerald told Council members that after purchasing new computers and computer hardware, anti-virus protection services, “migrating” the city’s email to another server, and paying for emergency IT services, the city has spent, or has committed to spend, over $515,000.

City staff email service was restored Monday, and officials reiterated that no personal or financial information was compromised, outside of one personnel file, but Fitzgerald said Monday there was no evidence that any information had been stolen. There has still been no word on a source of, or motive for, the attack. You can watch the full meeting by clicking on the link below. Discussion of the malware attack begins at around the 23-minute mark.

The Oak Ridge City Council Meeting for April 2023.

About Brad Jones

Brad is the Owner/Operator of BBB TV 12, and has been with the company since August of 1996. Brad is a 1987 graduate of Coalfield High School and a 1995 graduate of the University of Tennessee College of Communications. He won the 1995 broadcast production student of the year award. Brad worked at Shop at Home, Inc. a home shopping network that was located in Knoxville, TN from 1993 - 1995 and then at Via TV (RSTV, Inc.) from 1995 - 1996. After some freelance work in Nashville, Brad joined the BBB Communications staff in August of 1996. A short stint at WVLT TV as a news photographer was in 2001, but he continued to work at BBB TV as well. Brad is married to Nicole Jenkins Jones, a 1990 graduate of Oak Ridge High School, who works at Oak Ridge Gastroenterology and Associates in Oak Ridge. They have 3 kids, Trevor Bogard, 27, Chandler 22, and Naomi 13. On December 12, 2013 they welcomed their first grandchild, Carter Ryan Bogard. Brad is also the assistant boys basketball coach at Coalfield High School for the past 11 years. In 2013-14 the Yellow Jackets won their first district title since 1991 and just the 4th in school history.

Check Also

Oak Ridge Community Band Fall Showcase Concert

Oak Ridge, TN – The Oak Ridge Community Band will host its Fall Showcase Concert …

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.