Tennessee Consumer Alert: American Car Center Closure FAQs

NASHVILLE – The Tennessee Department of Commerce & Insurance’s (“TDCI”) Division of Regulatory Boards and the Tennessee Motor Vehicle Commission are alerting Tennessee consumers that the recent nationwide closure of American Car Center stores may affect Tennessee consumers who have purchased a vehicle from this company.

A memo from the Tennessee Motor Vehicle Commission about this situation can be found here.

TDCI, the Tennessee Attorney General’s Office, and the Tennessee Department of Revenue are sharing information in an effort to help inform consumers.

The following is a list of Frequently Asked Questions:

  • Can I file a complaint with the Tennessee Motor Vehicle Commission? Tennessee auto dealers are required to have a surety bond to obtain a license. Complainants may be eligible to make a claim against that bond with the bond company. The bond company investigates each claim on its merit and determines eligibility. The limits of liability of the dealer bond is $50,000. To file a complaint, visit us online here or call.
  • Should I stop making my car payment? It is not advisable to stop making payments on a vehicle you have purchased from a dealership even though that licensee has closed. Consumers should continue to make payments to their creditor in order to avoid negatively impacting their credit rating. Please see the memo from the Commission
  • My temporary tag is about to expire. What should I do? If you are a consumer and in possession of a temporary tag which is about to expire, please contact your local county clerk and have ready your bill of sale showing your purchase from American Car Center or a complaint you have filed with the Motor Vehicle Commission.  You will need this documentation to apply for an additional 30-day temporary operating permit (TOP) through the county clerk. The application for the TOP can be found here.
  • What are my legal options? Affected consumers should also consult a private attorney to determine their rights as a consumer and whether further legal action is necessary in regards to their specific complaint.

I still have questions. Who should I contact? If you have any questions or concerns please do not hesitate to contact our office Monday through Friday, between the hours of 8:00 A.M. and 4:30 P.M. CST, at (615) 741-2711.

About Brad Jones

Brad is the Owner/Operator of BBB TV 12, and has been with the company since August of 1996. Brad is a 1987 graduate of Coalfield High School and a 1995 graduate of the University of Tennessee College of Communications. He won the 1995 broadcast production student of the year award. Brad worked at Shop at Home, Inc. a home shopping network that was located in Knoxville, TN from 1993 - 1995 and then at Via TV (RSTV, Inc.) from 1995 - 1996. After some freelance work in Nashville, Brad joined the BBB Communications staff in August of 1996. A short stint at WVLT TV as a news photographer was in 2001, but he continued to work at BBB TV as well. Brad is married to Nicole Jenkins Jones, a 1990 graduate of Oak Ridge High School, who works at Oak Ridge Gastroenterology and Associates in Oak Ridge. They have 3 kids, Trevor Bogard, 27, Chandler 22, and Naomi 13. On December 12, 2013 they welcomed their first grandchild, Carter Ryan Bogard. Brad is also the assistant boys basketball coach at Coalfield High School for the past 11 years. In 2013-14 the Yellow Jackets won their first district title since 1991 and just the 4th in school history.

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