BBBTV12 Serving Anderson, Roane, and Morgan Counties
Update: The city is still working to fix the outage. We we’re officially notified that the city did experience a malware attack. We are not sure of the damage or severity of the situation though.
We did also receive this from city spokesperson, Lauren Gray.
“City employees are working and doing what they can offline. We are working with our legacy systems off the network and providing services as necessary.”
911 services (PD & Fire) are operating as normal and utilities like water and electric are not impacted.
As far as utility payments go, late fees are being waived and disconnects are not occurring during this outage. If they need to start a new service or get their service back online (for people who have been disconnected and want to pay to be reconnected) they can come to the Utility Business Office (UBO) and our staff will work with them.”
Original story: We are working on getting details of a complete system outage for the City of Oak Ridge. We are awaiting a call from the city spokesperson for more details. Right now, the city’s website is down along with email within the city’s domain. City employees cannot use any city technology at this time. We are not sure what else is being affected by this outage or the cause of it, but we will update this story when we find out more.
The work session scheduled for tonight at 6pm has been moved from the Training room at City hall to the Oak Ridge Chamber of Commerce Board Room due to the current technology issues they are having.
Any update on what’s happening?
Not really. I was about to put what I received from the city spokesperson.
City employees are working and doing what they can offline. We are working with our legacy systems off the network and providing services as necessary.
911 services (PD & Fire) are operating as normal and utilities like water and electric are not impacted.
As far as utility payments go, late fees are being waived and disconnects are not occurring during this outage. If they need to start a new service or get their service back online (for people who have been disconnected and want to pay to be reconnected) they can come to the Utility Business Office (UBO) and our staff will work with them.
Thanks for the update!
It was definitely a Malware attack.