City of Oak Ridge Facing Computer Outages

Update: The city is still working to fix the outage. We we’re officially notified that the city did experience a malware attack. We are not sure of the damage or severity of the situation though.

We did also receive this from city spokesperson, Lauren Gray.

“City employees are working and doing what they can offline. We are working with our legacy systems off the network and providing services as necessary.”

911 services (PD & Fire) are operating as normal and utilities like water and electric are not impacted.

As far as utility payments go, late fees are being waived and disconnects are not occurring during this outage. If they need to start a new service or get their service back online (for people who have been disconnected and want to pay to be reconnected) they can come to the Utility Business Office (UBO) and our staff will work with them.”

Original story: We are working on getting details of a complete system outage for the City of Oak Ridge. We are awaiting a call from the city spokesperson for more details. Right now, the city’s website is down along with email within the city’s domain. City employees cannot use any city technology at this time. We are not sure what else is being affected by this outage or the cause of it, but we will update this story when we find out more.

The work session scheduled for tonight at 6pm has been moved from the Training room at City hall to the Oak Ridge Chamber of Commerce Board Room due to the current technology issues they are having.

About Brad Jones

Brad is the Owner/Operator of BBB TV 12, and has been with the company since August of 1996. Brad is a 1987 graduate of Coalfield High School and a 1995 graduate of the University of Tennessee College of Communications. He won the 1995 broadcast production student of the year award. Brad worked at Shop at Home, Inc. a home shopping network that was located in Knoxville, TN from 1993 - 1995 and then at Via TV (RSTV, Inc.) from 1995 - 1996. After some freelance work in Nashville, Brad joined the BBB Communications staff in August of 1996. A short stint at WVLT TV as a news photographer was in 2001, but he continued to work at BBB TV as well. Brad is married to Nicole Jenkins Jones, a 1990 graduate of Oak Ridge High School, who works at Oak Ridge Gastroenterology and Associates in Oak Ridge. They have 3 kids, Trevor Bogard, 27, Chandler 22, and Naomi 13. On December 12, 2013 they welcomed their first grandchild, Carter Ryan Bogard. Brad is also the assistant boys basketball coach at Coalfield High School for the past 11 years. In 2013-14 the Yellow Jackets won their first district title since 1991 and just the 4th in school history.

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4 comments

  1. Any update on what’s happening?

    • Not really. I was about to put what I received from the city spokesperson.

      City employees are working and doing what they can offline. We are working with our legacy systems off the network and providing services as necessary.

      911 services (PD & Fire) are operating as normal and utilities like water and electric are not impacted.

      As far as utility payments go, late fees are being waived and disconnects are not occurring during this outage. If they need to start a new service or get their service back online (for people who have been disconnected and want to pay to be reconnected) they can come to the Utility Business Office (UBO) and our staff will work with them.

  2. Thanks for the update!

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