TDCI Returns Record-breaking $11.49M to Tennesseans in 2022Through Department’s Mediation Efforts

NASHVILLE – In 2022, the Tennessee Department of Commerce & Insurance (“TDCI”) returned $11.49 million to Tennesseans through its mediation and restitution efforts.

This figure represents the largest amount of money ever repaid to consumers in a single year in the Department’s history.

As part of the mediation and restitution process, TDCI’s Consumer Insurance Services team mediated 3,249 complaints between consumers and insurance companies. These efforts resulted in previously denied claims being overturned and additional benefits identified and paid to consumers.

“I am truly proud of TDCI’s Consumer Insurance Services team for their record-breaking work on behalf of consumers,” said TDCI Assistant Commissioner Bill Huddleston. “Consumers often feel frustrated and overwhelmed dealing with insurance-related issues, and our dedicated Consumer Insurance Services team is ready to assist, at all times. Filing a complaint is always an option for consumers who feel as if an insurance claim has been unjustly denied, or if they have questions or concerns about their insurance policies.”

TDCI regulates all lines of insurance and encourages consumers to contact the Consumer Insurance Services team with any insurance-related question or concern. Among consumers’ top complaints are claim denials, claim delays, unsatisfactory settlement offers, and out-of-network benefits.

Consumers should review these tips when working with their insurance company:

  • Verify that an insurance company and an agent are licensed in Tennessee.
  • Read the policy documents so you understand its provisions before filing a claim.
  • Retain pictures and/or receipts for all contents on your property. Digital tools such as the NAIC Home Inventory App can assist when it comes to filing claims after a fire loss.
  • Know your coverage limits for your auto policies, and what is required by state law.
  • Visit a healthcare provider that is in-network with your insurance carrier.
  • Purchase a new life insurance policy with the assistance of a licensed agent to help make the choices that are best suited for your personal needs. Life insurance policies often require personalization as well as require certain health factors to determine your eligibility for coverage.

If you have questions about consumer insurance, visit our website or contact us at 1-800-342-4029 or (615) 741-2218.

About Brad Jones

Brad is the Owner/Operator of BBB TV 12, and has been with the company since August of 1996. Brad is a 1987 graduate of Coalfield High School and a 1995 graduate of the University of Tennessee College of Communications. He won the 1995 broadcast production student of the year award. Brad worked at Shop at Home, Inc. a home shopping network that was located in Knoxville, TN from 1993 - 1995 and then at Via TV (RSTV, Inc.) from 1995 - 1996. After some freelance work in Nashville, Brad joined the BBB Communications staff in August of 1996. A short stint at WVLT TV as a news photographer was in 2001, but he continued to work at BBB TV as well. Brad is married to Nicole Jenkins Jones, a 1990 graduate of Oak Ridge High School, who works at Oak Ridge Gastroenterology and Associates in Oak Ridge. They have 3 kids, Trevor Bogard, 27, Chandler 22, and Naomi 13. On December 12, 2013 they welcomed their first grandchild, Carter Ryan Bogard. Brad is also the assistant boys basketball coach at Coalfield High School for the past 11 years. In 2013-14 the Yellow Jackets won their first district title since 1991 and just the 4th in school history.
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